Customer Success Manager

Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.

Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We’re looking for a CSM who will manage a portfolio of Automat-it's strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customer’s AWS environment.

Work location - hybrid from Tel Aviv

Requirements:

3+ years of experience in Customer Success, Customer Engineering, or Account Management roles
2+ years of experience in sales of complex public cloud like AWS/GCP/Azure
A proven, successful track record of generating revenue and closing business
Experience working with or at startups/ISV companies
In-depth experience with selling and/or supporting AWS services
Demonstrated ability to engage and influence C-level executives
Excellent written and verbal communication skills in both English and Hebrew
Excellent presentation and organizational skills
Ability to work in a fast-paced environment
Working experience with Salesforce and/or Hubspot - advantage
AWS cloud certificated - advantage
Knowledge or experience in FinOps - advantage

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that fostering a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.

#LI-Hybrid #LI-AIT

Responsibilities:

Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals.
Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service.
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
Maintain and develop strategic vendor relations with AWS.
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.