IT Support Engineer

We are TeadsOutbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand.The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement.One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.For more information, visit https://thenewteads.com/.Teads is currently seeking an IT Support Engineer for the IL region to. This role is pivotal in expanding our local IT presence and collaborating with our global IT team.Our IT team is dedicated to providing top-notch support to all employees (Teadsters) globally. We equip Teads with the technical resources necessary for thriving and growing. From first-level support to managing and standardising major information systems, our team is integral to the organisation, collaborating closely with all departments. As a core part of our Engineering group, the whole IT team is poised to support our company's global growth.A positive attitude, enthusiasm, and a strong willingness to learn are key in this role. You will resolve technical issues autonomously while eagerly developing your skills and knowledge.Good troubleshooting skills and familiarity with common operating systems and applications are essential.We encourage you to bring energy and dedication to your work, take initiative, and seek opportunities to grow and push your boundaries. We will also highly encourage your passion for improving user support and commitment to moving forward.Join us in this exciting opportunity to drive IT excellence and support Teads' growth across the globe.About the opportunityWork with a dedicated team handling a crucial aspect of our company, facing attractive challenges to prepare for our next growth phasePlay a vital role in building and growing a key business area by supporting our local users during this periodEngage closely with all departments to facilitate company growth and support the development of our businessScale the region and enhance our local IT presence, ensuring robust support for our growing operations What will you bring to the team?1 to 3 years of experience in equivalent role required in a fast-paced and global environmentPride in ownership, initiative, and collaborationEffective communicator and great team playerPassion to deliver a world-class customer service experienceExperience with user support process (ticketing), MDM (Kandji, Jamf, Intune, etc), Identity Provider Management (Okta), etc.Experience in a hybrid environment (Apple (80%) and Windows (20%))Past experience in supporting Mac and Windows devicesExperience in productivity suites (G-Suite, O365) and videoconference systems(Zoom, etc.).Knowledge of Live Streaming with Internal global townhall envent.Fluency in EnglishYou put yourself in your user’s shoes and understand their needsReliable person with strong sense of accountabilityBrownie points:Past experience of working in/with remote teams/usersPast experience with managing devices remotelyWhat will you do?Provide day-to-day technical support to Teadsters in IL and across the globe.Monitor the vulnerability tools and react on exploits.Support the process of requesting/granting access and permissions to internal users.Document, track, and monitor users’ problems to ensure swift resolution through common user request management systems (Ticketing, Slack, etc.)Work with the team to create processes and documentation, and commit to global standardization to help streamline and accelerate supportEnsure proper tracking of assets and operationsSupport Onboarding and Offboarding process for new hires and leaving employees (laptop and account set up, onboarding session for new hires on the start date etc.)Ordering IT equipmentContribute to the operation of IT services with a strong level of stability and availability (Google Worskpace, Zoom, O365, Slack, etc.)Work with the team to streamline vendors and tools and maintain good relations with themEnforce collaboration and shared practices with the rest of the IT teamProvide technical support to Teads office in your area of responsibilityWe care about youNearby parking place is availableShort walking distance from Sapir train stationExpand your toolbox with our mentorship program and internal learning toolsDog friendly officeFollow your passions, visit the music and game rooms…and of course a fully stocked kitchen!Please submit your CV in English.Life at TeadsOur company culture is welcoming, dynamic, diverse, global, and built on top performance.Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.