Customer Success Manager

At Umbrella, we help companies stop wasting cloud spend and start scaling with confidence. Our FinOps platform supports some of the world's smartest engineering and finance teams, and we're growing fast.We're looking for a Customer Success Manager (CSM) to take full ownership of the customer lifecycle, from onboarding to renewal. This isn't a support role. It's about building real relationships, driving product adoption, identifying risks and opportunities, and making sure our customers get continuous value from Umbrella.You'll play a central role in driving both department and company success. This position is core to Umbrella's mission.What you'll be doingOwn and manage the full post-sale customer journeyBuild strong, long-term relationships with key accountsProactively engage with customers to ensure adoption, usage, and satisfactionMonitor customer health and usage metrics to identify risks and growth opportunitiesCoordinate onboarding, QBRs, and ongoing engagement plansWork closely with Sales, Product, R&D, and Support to deliver a seamless experienceDrive successful renewals and identify expansion opportunitiesWhat you bringOver 2 years of experience in Customer Success, Account Management, or Support roles within SaaS, with a focus on financial operations (FinOps) platforms or cost optimization toolsStrong communication and relationship-building skills in Hebrew and EnglishExperience working with cross-functional teams, including Sales, Product, and R&DFamiliarity with cloud, SaaS, or FinOps conceptsHands-on and tech-savvy, with a strong ability to quickly learn and adapt to new SaaS tools and FinOps platformsOrganized, proactive, and able to prioritize in a fast-moving environmentCustomer-first mindset. You're empathetic, curious, and genuinely care about impactIf you're passionate about helping customers succeed and want to be part of a team that directly influences company growth, we'd love to meet you.