Customer Success Manager

At Umbrella, we help companies stop wasting cloud spend and start scaling with confidence. Our FinOps platform supports some of the world's smartest engineering and finance teams, and we're growing fast.

We're looking for a Customer Success Manager (CSM) to take full ownership of the customer lifecycle, from onboarding to renewal. This isn't a support role. It's about building real relationships, driving product adoption, identifying risks and opportunities, and making sure our customers get continuous value from Umbrella.

You'll play a central role in driving both department and company success. This position is core to Umbrella's mission.

What you'll be doing

Own and manage the full post-sale customer journey

Build strong, long-term relationships with key accounts

Proactively engage with customers to ensure adoption, usage, and satisfaction

Monitor customer health and usage metrics to identify risks and growth opportunities

Coordinate onboarding, QBRs, and ongoing engagement plans

Work closely with Sales, Product, R&D, and Support to deliver a seamless experience

Drive successful renewals and identify expansion opportunities

What you bring

Over 2 years of experience in Customer Success, Account Management, or Support roles within SaaS, with a focus on financial operations (FinOps) platforms or cost optimization tools

Strong communication and relationship-building skills in Hebrew and English

Experience working with cross-functional teams, including Sales, Product, and R&D

Familiarity with cloud, SaaS, or FinOps concepts

Hands-on and tech-savvy, with a strong ability to quickly learn and adapt to new SaaS tools and FinOps platforms

Organized, proactive, and able to prioritize in a fast-moving environment

Customer-first mindset. You're empathetic, curious, and genuinely care about impact

If you're passionate about helping customers succeed and want to be part of a team that directly influences company growth, we'd love to meet you.