Tech Support Engineer

The opportunity

We are looking for a production analyst to join our Technical Support team. As a Production analyst in the Support team, you'll collaborate with the business team, R&D team, and BI team and dive into the heart of our platform, analyzing large data sets to address technical production incidents.

What you'll be doing

Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.
Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.
Proactively contribute to internal documentation and promote knowledge sharing within the team.
Effectively manage and prioritize multiple customer issues across our range of products and platform.

What we're looking for

1+ years of analytical work experience, with a preference for experience in the ad-tech industry.
High level of analytical and problem-solving skills, coupled with technical expertise to effectively analyze and resolve technical issues.
Strong SQL with a proven track record of querying large, complex data sets.
Excellent verbal and written communication skills.
Fluent English.

You might also have

Proficiency in Advanced Excel and Tableau - Advantage
Previous experience in technical support - Strong advantage

Additional information

Relocation support is not available for this position.
International relocation support is not available for this position.
Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity (NYSE: U) is the world's leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world's most powerful digital content is created. Specifically, Unity's platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2022, more than 70% of the top 1000 mobile games were made with Unity as derived from a blended number of the top 1000 games in the Google Play Store and Apple App Store. In 2022, Made with Unity Applications had more than 4 billion downloads per month. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

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