Product Manager - AI

we are where innovation meets impact. As the technological powerhouse behind our company, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's Real-Time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us? About the role You will own AI products end to end, from discovery with the business, through vendor and platform selection, to production launch and measured business impact. This is not a roadmap-only role. You will be in the tools, prototyping with LLM platforms, writing and testing prompts, reviewing agent conversations, querying data and building working demos yourself before handing anything to engineering. What you'll do
* Own the full lifecycle of one or more AI products: problem framing, PRD, launch, iteration and scale-up.
* Work directly with business units (service, sales, claims, underwriting) to turn operational pain points into measurable AI use cases.
* Build hands-on: prototype agents and internal tools on approved platforms, TEST them yourself, and iterate on prompts, flows and guardrails.
* Analyse agent performance data and drive quality improvements.
* Define and track product KPIs tied to business outcomes.
* Partner with GRC, legal, privacy, security and data teams to move solutions through our AI SDLC and governance gates, including EU AI Act obligations.
* Manage AI vendors and technology partners across evaluations, POCs, commercial and delivery milestones.
* Support our AI Center of Enablement: help business builders scope, build and safely deploy their own solutions, and know when to escalate to professional development.
* Manage backlog, sprint planning and releases in a fast-moving, multi-country environment.
* Track the market and bring back what's actually usable: new models, agent frameworks and platforms.