Customer Success Account Manager

As a Customer Success Account Manager (CSAM), you will serve as a trusted advisor to enterprise customers, helping them realize business value from their Microsoft technology investments. You will lead customer engagement strategies focused on cloud adoption, digital transformation, AI innovation, operational excellence, and business outcomes. The CSAM partners closely with customer executives, technical stakeholders, sales teams, solution specialists, and partners to accelerate solution deployment, increase consumption, and identify opportunities for expansion. This role combines customer success leadership, strategic account management, and business growth responsibilities, ensuring customers achieve measurable value while advancing their cloud transformation journey.

Responsibilities

Customer Success Leadership
Build and maintain trusted relationships with customer executives and key stakeholders.
Develop and execute Customer Success Plans aligned to customer business priorities.
Drive adoption, usage growth, and business value realization across Microsoft cloud solutions.
Lead executive business reviews and strategic customer engagements.
Proactively identify risks and develop mitigation plans to support customer success.

Cloud Transformation & Business Outcomes
Help customers accelerate their cloud, security, data, AI, and workplace transformation initiatives.
Ensure successful deployment, adoption, and long-term realization of solution value.
Connect business objectives with technology capabilities to drive measurable outcomes.
Advocate for customer needs and influence internal teams to deliver exceptional customer experiences.

Growth & Pipeline Accountability
Identify expansion opportunities through customer engagement, adoption insights, and business planning discussions.
Partner with sales teams to develop and accelerate cloud growth opportunities.
Contribute to pipeline generation by uncovering new business needs, transformation initiatives, and innovation opportunities.
Align customer success strategies with broader account growth plans.
Support opportunity progression from business value discussions through solution adoption and expansion.

Cross-Functional Collaboration
Coordinate resources across sales, technical, consulting, support, and partner teams.
Drive alignment between customer priorities and Microsoft solution strategies.
Foster a collaborative environment focused on customer outcomes and long-term growth.