Customer Success Manager

‍Were looking for someone who will elevate our companys DNA - serving as a long-term trusted
advisor and partner to our clients and the market.
As our companys first Customer Success Manager you will shape and lead our customer success
strategy, ensuring our clients realize the full value of our AI solutions and platform. You will
partner closely with sales, product, data, and marketing teams to design and deliver impactful
implementations, POCs, upsells and to sustain long-term relationships. This is a high-impact
role requiring a blend of customer-centricity, strategic thinking, and operational/analytical
leadership. Super strong interpersonal skills is a MUST.
Key Responsibilities
● Build and lead the Customer Success team (CSMs, onboarding specialists, support)
● Serve as a trusted advisor to various client stakeholders
● Drive retention, expansion, and upsell opportunities through strong relationship
management
● Map organization dynamics. Create and maintain organization-wide meaningful
relationships
● Own the post-sale customer lifecycle, ensuring successful onboarding, adoption, and
renewal
● Lead tailored POCs and implementations that demonstrate measurable value
● Define success metrics and implement scalable success programs
● Contribute to customer segmentation, playbooks, and QBR frameworks
● Work closely with Sales, Product, and Data teams to align customer needs with product
roadmap and delivery
● Surface customer feedback and insights to influence product strategy
● Ensure a seamless customer journey across touchpoints.