SMB Account Manager - Benefits

Required SMB Account Manager - Benefits
What youll be doing:
As an SMB Account Manager, youll be joining the growing Benefits team. As part of this team, youll play a crucial role in scaling a solution that is redefining how we serve our SMB & corporate partners.
This role focuses on managing a portfolio of SMB clients, from onboarding to long-term support, while driving excellent service and business growth.
Day-to-day in this role youll:
Manage a portfolio of SMB clients - building strong relationships at senior levels and ensuring mutual success.
Lead and manage company launches end-to-end - including planning and executing launch events, delivering employee and manager training sessions, and providing close guidance throughout the implementation process.
Own the full client lifecycle - from identifying opportunities and pitching solutions, to providing long-term strategic support.
Collaborate cross-functionally with Product, Marketing, Support, and Operations to tailor solutions to client needs and ensure delivery excellence.
Analyze account performance and market trends to identify areas for optimization and growth.
Represent us at industry events and client meetings, positioning us as a partner of choice in the B2B space.
Drive initiatives to improve client satisfaction, retention, and revenue growth - working closely with our internal Support and Operations teams to ensure a smooth, high-quality client experience at every touchpoint.