Manager, Customer Success

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Manager, Customer Success

Role summary

Payoneer is looking for a highly talented Manager, customer success to join an extremely fast-growing global Fintech business. The incumbent will be tasked to manage a small team of Customer Success Specialists and enable millions of SMBs and professional businesses in the EMEA region (Europe, Middle East and Africa) to get paid globally with Payoneer's fast, flexible, secure and low-cost solutions. This role is how we serve, support, and grow our customers. The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment with an ability to deal with ambiguity and changes.

Israel
Hybrid
Full-time

What You'll Do

Lead, coach, and support a team of Customer Success to drive retention and growth both in Israel and other EMEA locations
Set clear KPIs and quality standards across account management, activity, and engagement
Own process improvement , analyze workflows, identify gaps, and build scalable playbooks and procedures
Drive team enablement through training on Salesforce, customer communication, and usage-growth strategies
Be sales-oriented ,help the team identify upsell and cross-sell opportunities within their portfolios
Listen to customer calls, provide structured feedback, and improve commercial and communication skills
Stay hands-on when needed, supporting complex cases and operational workload
Act as an escalation point and work closely with risk, sales, product, and operations
Use data and performance metrics to improve efficiency, compliance, and customer outcomes

Who you are

+2 year SDR / BDR Team Lead, Call Center Team Leader or similar customer-facing roles Team lead
Experience coaching or mentoring team members
Strong analytical and process-oriented mindset
Experience building or improving workflows and team processes
Commercial mindset with confidence discussing growth and revenue opportunities
Excellent communication and organizational skills
Proactive, ownership-driven, and comfortable with hands-on work
Fluent English

Nice to Have

Experience in high-volume or call-center environments
Additional languages
Experience in marketplaces, e-commerce, or payments
Salesforce, Sales loft and Gong experience

#LI-MI1

The Payoneer Ways of Working

Act as our customer's partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.