Contact Center (CC) Representative

we are looking for Contact Center Representative,

Responsible for providing professional support mainly via phone assistance to clients on infant and adult nutrition products in accordance with company practice and guidelines.

The is a part time role, requires working 3- 4 days per week, 7 hours per day (9:00-16:00). Our office is located in Tel Aviv.
This is a role in our Nutrition Division, part of our Pediatric Business Unit.

In this role you will have direct contact with our customers and provide professional support for infant and adult nutrition products.

CORE JOB RESPONSIBILITIES

Answer incoming calls, following criteria of quality, service level and efficiency.
Respond to customer inquiries via various channels: email, Instagram, Facebook.
Provide advice and guidance on infants and adult nutrition.
Respond to complaints aligned with company guidelines.
Document ongoing conversations using CRM system.
Responsibility for follow-up calls to customers.
Maintain accurate documentation for reporting adverse events and medical complaints.
Perform additional roles and tasks such as: mentor team members, be responsible for complaints process, statistical analysis and more, all in accordance with personal and professional development and seniority.
Participation in professional training and team meetings.
Calls initiation in joint projects with other departments in the organization.
Participation in additional activities according to the company's needs, such as representation at conferences, etc.