Support Associate (Part-Time)

About the role

SkyWatch is an insurance brand operated by a fast-growing, profitable global InsurTech company. We use technology, data, and AI to build and distribute innovative insurance products for aviation, mobility, and other underserved markets, serving customers across the US and Canada.

We’re looking for a part-time Support Associate to join our team in Tel Aviv and deliver an outstanding experience to our US-based aviation and drone insurance customers. You’ll be the point of contact for customers with questions, requests, or issues, and you’ll take ownership of each inquiry from start to finish. Success in this role means customers leave each interaction feeling helped, and that issues are resolved quickly and thoroughly.

Responsibilities

• Respond to customer inquiries by email and phone with clear, friendly, and effective support
• Investigate customer issues, troubleshoot problems, and follow through until they’re resolved
• Work with tools such as Zendesk and internal portals, and learn our products and processes
• Spot recurring issues and share ideas for improving the customer experience

Qualifications

• Native-level written and spoken English - a must
• Previous experience in customer service, sales, hospitality, or another customer-facing role
• A quick learner who is comfortable working with new systems and technology
• Strong communication skills and a genuine enjoyment of helping people
• A practical, problem-solving mindset and attention to detail
• Someone who takes ownership, works independently, and knows when to ask for help
• A positive, can-do attitude and a willingness to be part of a team
• Availability for 4–5 shifts per week, including evening shifts until 1:00 AM to support North American customers
• Startup experience is a strong plus

Why join us

Hands-on experience at a growing technology company operating in international markets, a supportive team where your ideas and contributions matter, a hybrid role with flexible working conditions, and real opportunities to take on more responsibility over time.

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