Help Desk Specialist- Part Time

We're looking for a part-time Help Desk Specialist to provide first-line technical support and help ensure smooth day-to-day IT operations. You'll handle user issues, troubleshoot hardware and software problems, and support technical onboarding and offboarding- including account setup and access provisioning.
This is a great opportunity for someone early in their IT career to gain hands-on experience in a security-conscious, fast-moving environment.
This is an office-based role, 3 days a week (60%)- Sunday/Monday, Tuesday, and Thursday.
What You'll Do
Provide first-line IT support to employees locally and remotely
Troubleshoot issues with hardware, SaaS tools, software, network, and VPN
Set up and maintain employee devices and accounts using MDM and IDP tools
Manage onboarding and offboarding processes, including conducting orientation sessions
Maintain and support meeting room technology (displays, cameras, microphones)
Track IT assets and manage inventory
Maintain documentation and propose process improvements
Support light IT initiatives in spare time- such as user access reviews, policy updates, and process improvements