Customer Success Manager

The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews. As a CSM you are responsible for managing a portfolio of customer accounts. You need to build a strong relationship with your customers and ensure regular engagement with the customer.

Engagement framework:

Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan.

Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.

Reviews with score cards linked to the customers business objectives.

Coordinate internal resources to ensure customers business needs are met.

Support local teams sessions with the customer during major events and incidents.

follow up and log interactions with your customers.

Plan and execute upsell and cross sell activities.