Manager, Customer Success

Requirements:
Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority
A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
A mind for technology; Well teach you all about and databases, but our users and products are inherently technical; You should be too
Experience or aptitude for learning enterprise infrastructure technologies; exposure to or NoSQL databases is a plus, but not required
High organization in your workflows; To lead and execute efficiently, youll need to be a specialist in prioritization and time management
You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view; Were still growing and learning and will look to you to help us establish and evolve processes
A strong desire to embrace partnership and collaboration; Youll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success brand across our entire organization and the market
You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
An adaptive mentality; You love an ever-changing environment where you are constantly improving yourself, the team and your processes
Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally;
A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity