Enterprise Customer Success Manager

We are looking for a Enterprise Customer Success Manager to join our growing team. In this role, you will serve as the bridge between our cutting-edge data technology and our most valued partners.
Were looking for a team player and strong relationship-builder with solid technical experience managing both SMB and Enterprise B2B accounts.
What Youll be Doing:
Commercial Ownership: Lead the commercial lifecycle of your portfolio, including driving renewal negotiations, cross-sells, and upsells to meet expansion targets.
Account Strategy: Proactively own and manage a portfolio of enterprise and midsize accounts from initial onboarding to long-term advocacy, serving as a trusted advisor.
Cross-Departmental Collaboration: Act as the internal voice of the customer, working closely with R&D, Product, Marketing, and Sales to align our roadmap with client needs.
Value Delivery: Ensure the maximization of product value to drive customer growth and retention.
Technical Advisory: Become an expert in Webz.ios products; advise on technical implementation and data structures to support customer business goals.
Executive Relationships: Build and maintain deep relationships with technical teams, management, and C-level executives.
Scale Growth: Manage the implementation of new use cases and best practices to expand existing account footprints.