Operations Manager

Based in our Tel Aviv office, this newly created role will oversee the work of our Operations team in the Middle East to ensure our current and future customers have a seamless experience . With our business continuing to expand globally and our Middle East client base scaling rapidly, the Operations Manager will have the opportunity to build something exceptional.

Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure that we provide an excellent customer experience, while ensuring that remains compliant as a regulated financial services institution.

What youll do:
Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes

Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment

Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening

Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements

Collaborate with Product to drive operational efficiencies through internal product improvements

Monitor regional payment and treasury operations, including the safeguarding of customer funds

Define and report on key performance indicators (KPIs) to improve customer experience and drive efficiency