Account Manager

we are the leading Revenue Platform helping fast-growing SaaS companies streamline and connect their quote-to-revenue processes. With top-tier enterprise customers and a mission-critical solution, were continuing to scale globally and are now looking for an experienced Account Manager to manage and grow strategic customer relationships. In this role, youll be responsible for owning the day-to-day relationship with a portfolio of customers, driving retention and expansion, and ensuring our customers realize ongoing value from our company's platform. This is a hands-on role with high impact and strong cross-functional collaboration. What Youll Do: Manage and Grow Customer Relationships
* Own a portfolio of mid-market and enterprise SaaS customers.
* Build strong, trusted relationships with key stakeholders across RevOps, Finance, Sales, and Operations.
* Act as the main point of contact for commercial and relationship-related topics. Drive Retention & Expansion
* Identify and execute upsell and cross-sell opportunities aligned with customer goals and business needs.
* Lead renewal processes, ensuring high retention and predictable outcomes.
* Proactively manage account health and address risks before they escalate. Deliver Ongoing Customer Value
* Partner with Customer Success to ensure customers are successfully adopting and expanding their use of our company.
* Lead regular business reviews, aligning our company's value with customer objectives and KPIs.
* Position our company as a long-term strategic partner, not just a vendor. Collaborate Cross-Functionally
* Work closely with Sales, Customer Success, Product, and Support to deliver a seamless Customer Experience.
* Share customer feedback and insights to help influence product improvements and go-to-market initiatives.