Product Enablement Manager

As a Product Enablement Manager, you will be the face of our new line of products for our customers. You will work hand-in-hand with customers, guiding them from setup to mastery. This is a high-touch, customer-facing role. You will be the expert they rely on to navigate the system, troubleshoot workflows, and get value from the platform. At the same time, you will serve as the "ears" of the company, gathering real-world feedback to help the Product team polish the system.

You will be responsible for:

Own the customer relationship for the new product line: Deliver timely, high-quality support and build trust with our customers.

Master the platform: Become the deep subject-matter expert on the products capabilities to answer complex operational questions.

Build Scalable Systems: Design the support and success mechanisms needed to scale this new product line efficiently from early adopters to the mass market.

Lead "White-Glove" Onboarding: Proactively guide customers through the setup process, ensuring they are set up for success from Day 1.

Troubleshoot & Optimize: Investigate user issues, solve technical hurdles, and teach customers how to optimize their workflows.

Leverage AI for Efficiency: Actively use AI tools to streamline support processes, improve response quality, and automate workflows where possible.

Identify & Report Trends: Monitor user questions and friction points to provide structured feedback to the Product team for future improvements.

Build the Knowledge Base: Create support articles, guides, and video tutorials to help scale our support capabilities.