Operational Data Analyst

Were looking for an Operational Analyst to join our dynamic team and play a key role in supporting our product and services delivery.
In this role, you will collaborate closely with multiple stakeholders - including Product Managers, Customer Support, the Data Group, and more - to ensure smooth operations, data accuracy, and an exceptional experience for our customers.
Our mission is to empower security teams to safeguard their SaaS-Identity risk landscape. we discover and classifies risk across SaaS and web applications, uncovering risk-prone identities and accounts to close security gaps, prioritize access controls, and achieve continuous SaaS and identity compliance.
Key Responsibilities:
Leverage SQL and analytical tools to extract, analyze, and interpret data from live, complex databases to support customer success initiatives and resolve data-related issues.
Partner with the Annotator Team and Data Group to improve data collection and enrichment processes, including hands-on annotation and quality assurance for ongoing projects.
Serve as the technical point of contact between Field Engineers and the Delivery teams (Product and R&D), ensuring smooth and accurate communication of product functionality and data insights.
Conduct in-depth investigations to facilitate issue resolution, bridging gaps between field and development, and ensuring timely closure of open issues.
Define, optimize, and implement data processing and operational workflows.
Contribute to a culture of collaboration, learning, and continuous improvement across teams.