Customer Enablement Manager

we are your online studio for high-quality recordings and incredibly smart and fast editing. It's powered by AI, but built for human conversationsanything from podcasts to video marketing is captured with 4K video quality and crystal-clear audio, no matter where youre located. By removing all barriers between idea and expression, we empower anyone to create stories and conversations that engage their audience and inspire the world.
About the Role
we are growing rapidly, and were seeking a Customer Enablement Manager to join our Customer Success team. In this role, youll be instrumental in ensuring our customers get the most out of our companys solutions from the start. You will lead onboarding sessions, train customers on new features, and create impactful resources to support both customers and our internal teams. Your efforts will directly influence customer satisfaction and retention, making you a key contributor to our success.
This is a full-time hybrid position, Monday to Friday, from 12:00 PM to 9:00 PM
Responsibilities
Conduct live onboarding and training sessions for new customers to ensure seamless adoption of our companys solutions.
Educate existing customers on new features and updates to maximize their value from our platform.
Create and maintain customer-facing resources, including training decks, guides, and workshops.
Collaborate with the Sales and Customer Success teams to ensure smooth customer handoffs and a cohesive experience.
Support the onboarding and ongoing training of new hires within the Customer Success team, ensuring they are up-to-date with the latest features and best practices.
Proactively identify customer needs and milestones, driving them toward achieving their first value.
Monitor customer health and address potential risks to minimize churn.
Partner with product and marketing teams to ensure resources reflect the latest developments and best practices.