CS Team Lead

As a CSM Team Lead, you will be instrumental in driving revenue growth by effectively managing the full customer journey for both our core web data APIs and our expanding suite of cyber intelligence products. You will work with our SMB and enterprise customers to understand their unique challenges and demonstrate the strategic value of our solutions in uncovering critical web intelligence and mitigating cyber risks.

What Youll be Doing:
Manage the day-to-day workflow of the Customer Success team.
Handle escalated customer issues and help other team members to provide their customers with value.
Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Answer customers and prospects regarding product knowledge, best practices and how-to.
Own your accounts, build relationships with the technical and management teams and with C-level executives. Promote our value through understanding customers business needs, engaging sales and product teams internally, and delighting the customer throughout the customer journey.
Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.
Collaborate with Sales to ensure customer contract renewals.