Senior Customer Success Consultant

Were looking for a strategic, analytical and client-oriented Customer Success Consultant to join our team. As the leader of our customer success efforts, you will manage client relationships, generate insights from data and ensure clients maximize the value of GfKs solutions. If you're passionate about turning data into action, building lasting partnerships and leading with impact - this role is for you.

RESPONSIBILITIES
Client Relationship Management
Serve as the primary contact for key clients, ensuring engagement, satisfaction, and long-term retention.
Understand each clients strategic objectives and deliver tailored solutions that meet their evolving needs.
Provide proactive support, managing client inquiries, issues, and expectations with a high level of professionalism.
Insight Generating & Data Analysis

Understand complex retail and market data to identify trends, patterns, and opportunities.
Deliver actionable insights and strategic recommendations to help clients grow their business.
Act as a thought partner to clients, guiding them through data-driven decision-making.
Content & Presentation Development
Develop compelling business content and presentations for both clients and internal stakeholders.
Ensure messaging is aligned with GfKs brand values and effectively communicates complex data.
Present insights clearly, persuasively, and with business impact.
Cross-Team Collaboration & Experience Improvement
Collaborate with Sales, Product, and Research teams to deliver a seamless customer experience.
Identify and implement opportunities to add value for clients and enhance service delivery.
Voice client feedback internally to help improve products, processes, and performance.