IT Support Engineer

We are looking for a IT Support Engineer.
As our new IT Support Engineer , you will be a central member of the Operations team. This role will own and manage IT infrastructure and employee technology experience globally, with a primary focus on hands-on support, systems management, vendor oversight, security, and compliance. Youll play a mission-critical role in scaling our systems, tools, and processes to support a growing hybrid company across Israel and the U.S.
The IT Specialist will be a hands-on technical POC for our global IT needs, reporting to the DevOps Team Leader.
How will you contribute?
Own the full IT lifecycle: Oversee onboarding/offboarding, manage system access, hardware allocation, and perform regular access and security audits.
Support day-to-day operations: Provide technical support across Israel and the U.S., troubleshoot issues, and maintain reliable hardware, software, and network performance.
Manage IT assets and vendors: Handle procurement, inventory, budgeting, and alignment of equipment with department needs; serve as the point of contact for IT vendors and service providers.
Ensure security and compliance: Implement IT security protocols, lead phishing prevention and staff training, manage access controls, and oversee password compliance.
Optimize systems and tools: Evaluate and approve software purchases, ensure alignment with standards, manage company-wide systems, maintain mailing lists, and drive improvements.
Lead projects: Deliver IT initiatives (like upgrades and integrations), run training sessions, track performance, and support team growth.