Technical Account Manager

dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isnt just a necessary cost of doing business, but an integral driver of growth. With , our customers defenses are constantly evolving with their risk landscape, enabling companies to confidently scale with a solution that grows as they do. 

About You
Technically Proficient You have hands-on experience with APIs, scripting, and system integrations, and can comfortably dive into technical details with partner teams.
Solutions-Oriented You enjoy solving complex technical challenges and translating business needs into scalable, high-impact solutions.
Trusted Advisor Youre a natural consultant who builds trust with partners through clear guidance, deep knowledge, and consistent delivery.
Excellent Communicator You can simplify complex concepts and tailor your message for engineers, product teams, or executive stakeholders.
Collaborative by Nature You work seamlessly across functionsProduct, Sales, Engineering, and Supportto drive joint success and partner satisfaction.
Analytical & Data-Driven You track KPIs, surface insights from usage data, and use dashboards to guide strategic decisions and conversations.
Resilient & Adaptable You stay calm in high-stakes environments, shift priorities smoothly, and find paths forwardeven in ambiguity.
About the Role
As a Technical Account Manager (TAM) dedicated to our alliance ecosystem, you will be the trusted technical advisor throughout the partner lifecycleowning both pre‑sales solution design and post‑sales success for strategic technology, OEM, channel and consulting partners.

Working hand‑in‑hand with the Director of Alliances & Partnerships, youll deliver deep product expertise, accelerate integrations of Risk DNA data, and ensure partners maximize revenue and customer impact from our joint offerings.

Pre‑Sales & Integration Enablement
Lead discovery, architecture workshops, demos and proof‑of‑concepts with partner SEs, product teams and prospective customers.
Author solution briefs, reference architectures, and sample code that showcase API‑based integrations and embedded analytics.
Respond to technical questionnaires, RFPs and security assessments; articulate security posture and data‑privacy controls.
Deliver enablement sessions, webinars and certifications that upskill partner sales engineers and consultants.
Post‑Sales Success & Expansion

Own the technical onboarding of new partnersconfiguring environments, mapping data flows, and validating end‑to‑end use cases.
Monitor partner adoption KPIs (API calls, active assets, joint ARR) and drive tailored success plans and QBRs.
Troubleshoot integration issues, coordinate escalations with Support and Engineering, and advocate for partner feature requests.
Identify cross‑sell/upsell opportunities and collaborate with Alliances, CSM and Sales on expansion strategies.
Cross‑Functional Collaboration

Serve as the voice of partner to Product Managementcontributing to roadmap prioritization and beta programs.
Partner with Marketing on technical content (whitepapers, blogs, webinars) that highlight integration value.
Maintain accurate documentation and dashboards in Salesforce, Gong and PlanHat for pipeline, health and renewal status.