Field Service Engineer - Israel

The Tier 1 team has a dynamic and energetic environment; The team plays a major part in providing the first line support to our customers. We provide quality and professional support, and deeply involved with variety departments and interfaces with other parties in the company. You will be the initial point of contact for customers and contractors regarding technical matters, providing support or escalations per need. You will respond to phone calls, emails and chats in a fast and service orientation manner, by explaining and resolving technical situations to non-technical individuals. By joining us, youll have the opportunity to troubleshoot and support various hardware & software configurations and run appropriate testing & diagnostics, provide our customers with a professional support and interface. What you'll be doing:
* Providing technical Customer support to PV systems installed in Israel
* On site and remote troubleshooting of our installed equipment
* Fixing our products (Inverters, Optimizers, Electrical boards, etc.)
* Working with logistics and local support team
Country:
Israel
City:
Herzliya