Social Media Manager

Were looking for someone extraordinary like youa smart, energetic, creative social media manager. The social media channels have tens of thousands of followers, so youll step into the fast lane as we continue to rapidly expand our leadership as the #1 customer experience brand. This job is not for the faint-heartedyou need imagination, resourcefulness, and a passion for whats nextput in your all and youll come out with a track record of driving great success in a market-leading global enterprise.
As our social expert, well depend on you to define and run our publishing calendar supporting global campaigns, events, and employee engagement while building our influence across the digital business world. Youll be surrounded by top tier B2B marketers around the globe who have a passion for technology, storytelling, working closely together, and celebrating new ideas and results together. Youll be responsible for social media, employee and partner advocacy programs, and other projects to build awareness, brand reputation, reach, advocacy and thought leadership.
How will you make an impact?
Social Media Strategy: Help develop the social strategy with creative content and campaign ideas to drive reach, engagement and thought leadership across the B2B technology industry.
Content Creation and Curation: Curate and create engaging, high-quality content, including visuals, videos, and written posts, tailored to the brand's style and audience preferences
Advocacy: Lead social media and advocacy programs to grow followers, reach and engagement including social campaigns, calendar, and content strategy. Recommend ways to increase activity, coverage and traffic back to website.
Campaign Management: Plan and execute innovative social media campaigns and promotions that drive brand awareness, engagement, and conversions. Collaborate with teams across marketing to develop social campaigns that support demand generation,
Influencer Collaboration: Identify and establish partnerships with relevant social media influencers and brand advocates to amplify reach and credibility.
Data Analysis and Reporting: Monitor key social media metrics, such as reach, engagement, conversion rates, and sentiment analysis. Generate reports which show progress and optimizations.
Manage an active social media calendar as the expert on what works well in B2B social media for posts, content types, frequency, scheduling, hashtags, etc. according to social platform algorithms, our industry, and audience preferences.
Manage special projects as assigned such as videos, influencer community outreach, primary research, presentation development and other CXone communications activities.