Customer Success Regional Lead

We are looking for a top-notch Customer Success Regional Lead for our office in Tel Aviv. This role is critical to the success of our sophisticated product and client satisfaction. Its for someone who understands the ins and outs of complex technologies, has excellent customer management skills, and, most importantly, is a true leader.
What youll do:
Manage, mentor, and lead a team of CSMs, who are managing a portfolio of dozens of clients with a focus on increasing usage and expansions
Guide your managers to work with their CSMs on executing the company and department strategy in the most efficient way possible
Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells, and other opportunities
Build best practices methodologies to make sure your CSMs can be a trusted customers consultant
Work in collaborating with our Sales/bizev, Product, Development, Marketing and Sales teams
Create a positive team culture and participate in team development including hiring, onboarding, career development and performance management
Extract value matter data from a complex database, BI tools and reports
Empower your team to better Identify upsell opportunities, leveraging and discussing them directly with the customer