Technical Account Manager

Were looking for a Technical Account Manager to provide technical post-sales guidance to customers while maintaining long-term relationships, identifying pain points, and addressing them.
Responsibilities
Offer post-sales technical support to customers on complicated technical issues
Be in charge of a portfolio of local and EU-based customers
Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
Collaborate with the sales team to identify and capitalize on untapped opportunities
Train customers on proper cloud environment usage
Build and maintain excellent customer relationships and ensure satisfaction
Provide product performance reports to developers and stakeholders
Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
Monitor account metrics, including CSAT and financials
Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).
Work location - hybrid from Tel-Aviv