Customer Success Regional Lead

Youll work in an awesome environment alongside some of the most innovative people in the industry, using cutting-edge technologies and tools (video editing, Gen AI, data, etc.). you have the opportunity to directly influence the products and tools used by our clients, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best team in tech as we Fuel the Fandom worldwide.

We are looking for a top-notch Customer Success Regional Lead for our office in Tel Aviv. This role is critical to the success of our sophisticated product and client satisfaction. Its for someone who understands the ins and outs of complex technologies, has excellent customer management skills, and, most importantly, is a true leader.

What youll do:
Manage, mentor, and lead a team of CSMs, who are managing a portfolio of dozens of clients with a focus on increasing usage and expansions.
Guide your managers to work with their CSMs on executing the company and department strategy in the most efficient way possible.
Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells, and other opportunities.
Build best practices methodologies to make sure your CSMs can be a trusted customers consultant.
Work in collaborating with our Sales/bizev, Product, Development, Marketing and Sales teams.
Create a positive team culture and participate in team development including hiring, onboarding, career development and performance management.
Extract value matter data from a complex database, BI tools and reports.
Empower your team to better Identify upsell opportunities, leveraging and discussing them directly with the customer.