Technical Account Manager

we are a premier AWS partner dedicated to driving startup success through our comprehensive expertise in AWS Cloud solutions, migrations, and intricate DevOps projects. By leveraging our AWS know-how, we empower startups DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort.
we are a global company operating in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.
Were looking for a Technical Account Manager to provide technical post-sales guidance to our company customers while maintaining long-term relationships, identifying pain points, and addressing them.
Work location - hybrid from Tel-Aviv
Responsibilities
Offer post-sales technical support to customers on complicated technical issues
Be in charge of a portfolio of local and EU-based customers
Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
Collaborate with the sales team to identify and capitalize on untapped opportunities
Train customers on proper cloud environment usage
Build and maintain excellent customer relationships and ensure satisfaction
Provide product performance reports to developers and stakeholders
Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
Monitor account metrics, including CSAT and financials
Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).