IT Help Desk Specialist

We seek a hands-on, highly skilled, and experienced MacOS IT administrator. The ideal candidate will be responsible for onboarding, offboarding, endpoint management for MacOS devices, Networking and Video conferencing infrastructure, and Firewall administration and setup on-site. Additionally, they will collaborate on IT initiatives to support our business growth and innovation.
Responsibilities:
Manage a fleet of MacOS endpoints using Jamf MDM
Main point of contact for helpdesk support during office hours in Tel Aviv using JIRA helpdesk ticketing
Onboarding and offboarding for devices and cloud service accounts following compliance guidelines and security policies
Setup and Manage on-prem infrastructure for Zoom rooms, printers
Support and troubleshoot physical and virtual networks, switches, APs and firewalls
Provide support for firewall management and maintenance
Track assets, respond to device loss, and order new devices as needed
Collaborate with the IT management team in Boston and implement policies and guidelines