Senior Technical Customer Success Manager

At the heart of every digital revolution, there's a story. Ours began in 2012, with a vision of creating a publisher video platform that offers all the necessary tools, innovation, and knowledge publishers need to fully optimize their websites with video.
Through machine learning and AI technology, we empower publishers to own their video content and monetization strategies to maximize revenue. Our platform offers global publishers unparalleled access to best-in-class ad serving, monetization, content automation, and video recommendation.
Trusted by some of the leading publishers globally, including The Arena Group our platform helps publishers boost audience engagement and increase revenue. Our success is a direct result of our dedicated team located around the world and visionary backers, including The Walt Disney Company, Saban Ventures, Viola Group, 83North, and more.
At our core is a passion for reimagining the video space and an unyielding commitment to those who rely on us. And now, we're looking for remarkable talent like you to join the next chapter of our story.
Communicate with international partners (publishers) on a daily basis on their goals and needs.
Ensure that technical and business-related issues are handled quickly and appropriately.
Consolidating reports - collect & gather data from different reporting systems to ensure partner's KPI achievements.
Work with our demand (advertisers) providers to maximize revenue.
Perform daily optimization on ad campaigns.
Analyze ROI based on deliverables and performances.
Work closely with our global Sales, Account Management teams, Product, and R&D.