עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We're looking for an experienced Customer Support Team Lead to manage a domain in the Customer Support department.
Responsibilities:
Responsible for end-to-end management of a domain in our Customer Support department.
Work collaboratively with BPO partners to maintain seamless operations and high-quality customer support.
Ensure agents are following all relevant workflows, manage and track the teams KPIs.
Responsible for queue management and escalations of tickets in their domain.
Create weekly & monthly reports on the teams performance.
Identify, implement, and enhance workflows and macros to optimize team efficiency and effectiveness.
Utilize data to analyze team performance, identify trends, and make informed decisions on process improvements.
Responsibilities:
Responsible for end-to-end management of a domain in our Customer Support department.
Work collaboratively with BPO partners to maintain seamless operations and high-quality customer support.
Ensure agents are following all relevant workflows, manage and track the teams KPIs.
Responsible for queue management and escalations of tickets in their domain.
Create weekly & monthly reports on the teams performance.
Identify, implement, and enhance workflows and macros to optimize team efficiency and effectiveness.
Utilize data to analyze team performance, identify trends, and make informed decisions on process improvements.
Requirements:
3-5 years of experience in managing a support team
Experience managing a CS domain and working with other domain leads.
Demonstrated experience working with BPO partners.
Experience in high ticket volume operations.
Fluent English & Hebrew.
Excellent communication and interpersonal skills.
Strong organizational and analytical skills.
Detail and data oriented.
Experience with Zendesk & Explore - Advantage.
3-5 years of experience in managing a support team
Experience managing a CS domain and working with other domain leads.
Demonstrated experience working with BPO partners.
Experience in high ticket volume operations.
Fluent English & Hebrew.
Excellent communication and interpersonal skills.
Strong organizational and analytical skills.
Detail and data oriented.
Experience with Zendesk & Explore - Advantage.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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