Support Manager

Full Time

Customer Support and Marketing

Enhance the work-life of thousands of online merchants by managing their interactive experience with 3Dsellers support.

We are an eCommerce seller software company that has provided online eBay tools (for over a decade) and are actively progressing into the world of multichannel applications. We are currently looking for a leader in SaaS and B2B user support to assist sellers across the world achieve success with 3Dsellers eCommerce tools.

‍Why be 3Dsellers Support Manager?

• You are driven to make an impact from helping others.
• You have experience with eBay or eCommerce tools and are eager to assist in the success of sellers worldwide.
• You enjoy internet technology and online business.
  
  

• Direct and assist support team
• Oversee inbox and manage workflows
• Coordinate automated customer support conversations
• Analyze support satisfaction and direct new ways to engage users
  
  

• * experience leading customer support teams for B2B or SaaS
• * familiar with billing systems and specialty CRM software (i.e. Intercom)
• experience selling on eBay with third party tools (Auctiva, InkFrog, eDesk, etc.)