Client Success Manager

Client Success Manager serves as the primary contact for our clients and ensures a smooth and orderly flow of information/objectives between departments. Theyre also responsible for strategizing overall marketing initiatives through collaboration with the client, ad campaign managers, and the creative team.

Responsibilities include:
Developing a deep understanding of the clients business and marketing needs.
Strategic planning and troubleshooting client-company issues.
Being the sole POC and taking on full responsibility of a clients portfolio.
Building and maintaining close professional relationships with clients.
Preparing and reporting operational insight and project management information to clients.
Analyzing data and making informed, numbers-driven decisions to optimize client campaigns and strategies.
Coordinating with our in-house Google, Facebook, creative and tech teams to plan, execute, and refine marketing activities.