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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.
Youll work in an awesome environment alongside some of the most innovative people in the industry, using cutting-edge technologies and tools (video editing, Gen AI, data, etc.). you have the opportunity to directly influence the products and tools used by our clients, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what has to offer! Join us and be a part of the best team in tech as we Fuel the Fandom worldwide.
We are looking for a top-notch Customer Success director for our office in Tel Aviv. This role is critical to the success of our sophisticated product and client satisfaction. Its for someone who understands the ins and outs of complex technologies, has excellent customer management skills, and, most importantly, is a true leader.
The Customer Success director will provide coaching and mentorship to an existing team of team leads and Customer Success Managers, as well as working directly with some of our largest and most strategic enterprise customers throughout the entire customer lifecycle.
What youll do:
Manage, mentor, and lead a team of CSMs, who are managing a portfolio of dozens of clients with a focus on increasing usage and expansions
Guide your managers to work with their CSMs on executing the company and department strategy in the most efficient way possible
Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells, and other opportunities
Build best practices methodologies to make sure your CSMs can be a trusted customers consultant
Work in collaborating with our Sales/bizev, Product, Development, Marketing and Sales teams
Create a positive team culture and participate in team development including hiring, onboarding, career development and performance management
Extract value matter data from a complex database, BI tools and reports
Empower your team to better Identify upsell opportunities, leveraging and discussing them directly with the customer
Youll work in an awesome environment alongside some of the most innovative people in the industry, using cutting-edge technologies and tools (video editing, Gen AI, data, etc.). you have the opportunity to directly influence the products and tools used by our clients, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what has to offer! Join us and be a part of the best team in tech as we Fuel the Fandom worldwide.
We are looking for a top-notch Customer Success director for our office in Tel Aviv. This role is critical to the success of our sophisticated product and client satisfaction. Its for someone who understands the ins and outs of complex technologies, has excellent customer management skills, and, most importantly, is a true leader.
The Customer Success director will provide coaching and mentorship to an existing team of team leads and Customer Success Managers, as well as working directly with some of our largest and most strategic enterprise customers throughout the entire customer lifecycle.
What youll do:
Manage, mentor, and lead a team of CSMs, who are managing a portfolio of dozens of clients with a focus on increasing usage and expansions
Guide your managers to work with their CSMs on executing the company and department strategy in the most efficient way possible
Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells, and other opportunities
Build best practices methodologies to make sure your CSMs can be a trusted customers consultant
Work in collaborating with our Sales/bizev, Product, Development, Marketing and Sales teams
Create a positive team culture and participate in team development including hiring, onboarding, career development and performance management
Extract value matter data from a complex database, BI tools and reports
Empower your team to better Identify upsell opportunities, leveraging and discussing them directly with the customer
Requirements:
Interest in sports, watching and talking sports on a daily basis
3+ years experience in leading Customer Success or Account Management teams
At least 5 years SaaS CSM or Account Management experience for B2B organizations
People manager at heart you love mentoring, leading and contributing to the professional development of those around you
The ability to partner with customers in developing their strategic direction
Ability to understand complex products and technologies, and explain them simply
A desire to work in a fast-paced startup environment
Willingness to frequently travel domestically and abroad
Bonus Points:
Experience in the sports industry and social media
Team leads management
Media streaming familiarity
Experience working closely with customers in Australia, Japan, China
Interest in sports, watching and talking sports on a daily basis
3+ years experience in leading Customer Success or Account Management teams
At least 5 years SaaS CSM or Account Management experience for B2B organizations
People manager at heart you love mentoring, leading and contributing to the professional development of those around you
The ability to partner with customers in developing their strategic direction
Ability to understand complex products and technologies, and explain them simply
A desire to work in a fast-paced startup environment
Willingness to frequently travel domestically and abroad
Bonus Points:
Experience in the sports industry and social media
Team leads management
Media streaming familiarity
Experience working closely with customers in Australia, Japan, China
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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