עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We are seeking an experienced, strategic, and data-driven Customer Success Manager (CSM) to drive success for key accounts. As a CSM, you will ensure customers unlock the full value of our platform by aligning their goals and market needs with our innovative solutions. Youll act as a trusted advisor, connecting business outcomes to our capabilities, and serve as the central point for collaboration across teams to ensure shared success.
Key Responsibilities:
Customer Relationship Ownership: Build and nurture deep relationships with key stakeholders, becoming their trusted advisor and go-to resource for all things in our company.
Business Outcomes Focus: Partner with customers to define measurable success metrics that align with their business objectives. Proactively identify opportunities where our platform drives ROI, optimizes performance, and solves strategic challenges.
Renewals & Growth: Own the customer lifecycle, including renewals and upsell opportunities, with a focus on delivering ROI and achieving growth targets.
Upsell and Cross-Sell Opportunities: Monitor account health to identify opportunities for upselling and cross-selling, contributing to revenue growth
Strategic Insights: Use tools such as Tableau to analyze performance, identify trends, and craft actionable, data-driven recommendations. Collaborate with Business Analysts and internal teams to amplify insights and ensure measurable outcomes.
Customer Advocacy: Serve as the customers voice internally to influence product development and roadmap priorities, ensuring their needs are addressed.
Training & Enablement: Support onboarding by collaborating with Implementation Managers to align on success metrics. Deliver tailored training sessions on our console and tools, empowering customers to leverage data-driven insights, unlock actionable strategies, and achieve maximum value.
Cross-Functional Collaboration:Collaborate with Product, Sales, R&D, and Marketing teams to ensure customer needs are understood and addressed effectively. Work as part of a team to facilitate seamless execution, resolve challenges, and contribute to delivering exceptional customer experiences
Executive Business Reviews (EBRs): Lead regular EBRs, presenting data-driven insights and strategic recommendations to showcase our impact, align on goals, and identify growth opportunities.
Proof of Values (POVs): Oversee the execution of POVs, ensuring alignment with customer goals and success criteria. Support conversion efforts by providing strategic insights and showcasing our value proposition.
Key Responsibilities:
Customer Relationship Ownership: Build and nurture deep relationships with key stakeholders, becoming their trusted advisor and go-to resource for all things in our company.
Business Outcomes Focus: Partner with customers to define measurable success metrics that align with their business objectives. Proactively identify opportunities where our platform drives ROI, optimizes performance, and solves strategic challenges.
Renewals & Growth: Own the customer lifecycle, including renewals and upsell opportunities, with a focus on delivering ROI and achieving growth targets.
Upsell and Cross-Sell Opportunities: Monitor account health to identify opportunities for upselling and cross-selling, contributing to revenue growth
Strategic Insights: Use tools such as Tableau to analyze performance, identify trends, and craft actionable, data-driven recommendations. Collaborate with Business Analysts and internal teams to amplify insights and ensure measurable outcomes.
Customer Advocacy: Serve as the customers voice internally to influence product development and roadmap priorities, ensuring their needs are addressed.
Training & Enablement: Support onboarding by collaborating with Implementation Managers to align on success metrics. Deliver tailored training sessions on our console and tools, empowering customers to leverage data-driven insights, unlock actionable strategies, and achieve maximum value.
Cross-Functional Collaboration:Collaborate with Product, Sales, R&D, and Marketing teams to ensure customer needs are understood and addressed effectively. Work as part of a team to facilitate seamless execution, resolve challenges, and contribute to delivering exceptional customer experiences
Executive Business Reviews (EBRs): Lead regular EBRs, presenting data-driven insights and strategic recommendations to showcase our impact, align on goals, and identify growth opportunities.
Proof of Values (POVs): Oversee the execution of POVs, ensuring alignment with customer goals and success criteria. Support conversion efforts by providing strategic insights and showcasing our value proposition.
Requirements:
Experience: 3+ years in a customer-facing role (Customer Success, Account Management, or equivalent) in B2B SaaS, with a proven track record of managing enterprise accounts and driving renewals and growth.
Business Acumen: Ability to deeply understand customer businesses, identify growth opportunities, and connect solutions to their strategic goals.
Data-Driven Mindset: Strong ability to use data to tell stories, measure success, and identify areas for improvement. Experience with tools like Tableau or similar is a plus.
Communication Excellence: Exceptional interpersonal, written, and verbal communication skills, with the ability to present confidently to C-suite stakeholders.
Technical Orientation: Comfort in discussing and understanding technical solutions, particularly in eCommerce or AI-powered platforms.
Customer Focus: A passion for customer success, with the ability to anticipate customer needs and act proactively to address them.
Problem-Solving: A proactive, creative thinker who thrives in a dynamic, fast-paced environment.
Team Collaboration: Proven success working across cross-functional teams to deliver results and solve challenges.
Experience: 3+ years in a customer-facing role (Customer Success, Account Management, or equivalent) in B2B SaaS, with a proven track record of managing enterprise accounts and driving renewals and growth.
Business Acumen: Ability to deeply understand customer businesses, identify growth opportunities, and connect solutions to their strategic goals.
Data-Driven Mindset: Strong ability to use data to tell stories, measure success, and identify areas for improvement. Experience with tools like Tableau or similar is a plus.
Communication Excellence: Exceptional interpersonal, written, and verbal communication skills, with the ability to present confidently to C-suite stakeholders.
Technical Orientation: Comfort in discussing and understanding technical solutions, particularly in eCommerce or AI-powered platforms.
Customer Focus: A passion for customer success, with the ability to anticipate customer needs and act proactively to address them.
Problem-Solving: A proactive, creative thinker who thrives in a dynamic, fast-paced environment.
Team Collaboration: Proven success working across cross-functional teams to deliver results and solve challenges.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
משרות נוספות מומלצות עבורך
-
מנהל /ת תיקי לקוחות
-
הרצליה
ריקרוטיקס בע"מ
-
-
נציג /ת קשרי לקוחות- עבודה היברידית
-
פתח תקווה
STORENEXT
-
-
Customer Success Manager - Restaurants
-
רמת גן
Wolt
-
-
דרוש/ה מנהל/ת תיקי לקוחות - משרה מלאה/ חלקית
-
רמת גן
Match - השמה
-
-
מנהל /ת תיקי לקוחות - עבודה משרדית ברמת גן
-
רמת גן
חברה בתחום הייטק / חומרה / תוכנה / סייבר
-
-
Customer Success Manager - Restaurants
-
רמת גן
Wolt
-
בוקר
3 חודשים
