Customer Success Manager

Description

Ever wondered what an electric car, an MRI machine and a robotic arm have in common?

That's right - software.

Cybellum is a cybersecurity company specializing in keeping physical devices like cars and medical devices cyber secure.

Companies like Jaguar Land Rover, Nissan, Audi, Arthrex, Rolls Royce and more, use our Product Security Platform every day to make sure their products' software is safe from cyber risks.

Launched in 2016 by two security experts, with a team spanning 6 countries, we are a group of passionate professionals creating a whole new standard for product cybersecurity worldwide.

We are looking for Technical Customer Success Manager to join our growing team.

Responsibilities
Managing complex Enterprise client relationships throughout the post-sales customer lifecycle
Serve as a trusted advisor by building relationships across your book of business, engaging with customers, presenting executive briefings, managing escalations and conducting regular status calls.
Identify and achieve targets for renewal rates, customer satisfaction (including NPS) and expansion opportunities.
Serve as the voice of the customer internally, representing needs and/or challenges internally to other departments.
Liaise closely with the product, engineering, professional service and other departments to ensure customer requests and escalations are quickly resolved.
Develop Cybellum customers knowledge externally and internally such as knowledge base, case studies, etc.
Be a team player and help those around you
Requirements
4+ years of experience in customer facing roles (Customer success, consulting, professional services etc. ).
Experience working with Tier -1 enterprise customers (B2B) - a must
SaaS experience
Proven track record of high communication and customer relationship skills.
Metric driven focus in an ARR business environment.
Strong organizational skills, attention to detail, ability to prioritize and meet deadlines and commitments. .
Ability to work without direct supervision, and efficiently manage tasks and time
Bachelor's degree with a focus on a technical and/or business discipline
In-depth knowledge of trending cybersecurity processes for software development lifecycle.
Advantages
Security/Cyber experience