Customer Success Manager, Enterprise (Italian Speaker)

Were looking for a Customer Success Manager to work closely with a selection of our Enterprise clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for our solutions. This role will report to the Team Manager, Client Services.
Why is this role so crucial?
The Customer Success Manager is a key player on the Enterprise Team collaborating with various internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner.
The CSM's ability to create relationships with clients, and help them extract real business value using our solutions is essential to keeping clients engaged with us for years.
So, what will you be doing all day?
Your role as part of the Customer Success Team means your daily responsibilities may include:
Being the primary point of contact for all users on the account, responsible for identifying the clients pain points and defining client success
Responsible for onboarding, training, boosting engagement, and evangelizing us and all our offerings
Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
Support in uncovering and identifying upsell opportunities during the customers lifecycle.
Develop strong subject matter expertise across all solutions.