עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
Were on the precipice of a generational change in how we enables customer success and our Customer Success Organization is in the midst of a customer centric transformation. Were helping our clients around the globe redefine customer experience, unifying front, middle, and back office for a 360-degree view of the customer. Were looking for a distinctive manager who has successfully led customer transformations in the F500 technology and/or SaaS landscape(s) and who understands how to unlock the full potential of any given customer. If you embrace change and a transformation always on mindset than this will be an extremely rewarding opportunity. Specifically, you will take a key role in governing, mitigating risk and maximising chances of proper project management and succesful completion of one or more specific critical projects for strategic customers, which are implemented by an partner SI.
Take a key role in building up and driving these most complex partner lead SaaS transformational implementations to success.
Assess and mitigate risk making sure the partner implementation is according to standards.
Assess and mitigate risk for all project constraints and manage contracts accordingly.
Lead by example and be a natural accepted mentor for the Customer, we and Partners involved in the transformation as essential part of the program and key member of Steerco.
Balance between all elements of a multi-faceted role, including (non-exhaustive):
Have a wholistic overview of a portfolio of a specific / key projects within a specific client.
Pro-actively, hands on and customer facing, putting some of these projects on the right track and react promptly and effectively on early warning signs within this portfolio.
Guide the projects to a focus on delivering to stakeholders expectations and to a focus of managing both stakeholders and commercial/contractually implications.
Be the strategic internal partner, driving alignment between Development, Support, Legal, Customer Success, Sales and Applications management.
Work with Alliances and Channels making sure the involved partners are focusing on customer success, Sales and Applications management.
Take a key role in building up and driving these most complex partner lead SaaS transformational implementations to success.
Assess and mitigate risk making sure the partner implementation is according to standards.
Assess and mitigate risk for all project constraints and manage contracts accordingly.
Lead by example and be a natural accepted mentor for the Customer, we and Partners involved in the transformation as essential part of the program and key member of Steerco.
Balance between all elements of a multi-faceted role, including (non-exhaustive):
Have a wholistic overview of a portfolio of a specific / key projects within a specific client.
Pro-actively, hands on and customer facing, putting some of these projects on the right track and react promptly and effectively on early warning signs within this portfolio.
Guide the projects to a focus on delivering to stakeholders expectations and to a focus of managing both stakeholders and commercial/contractually implications.
Be the strategic internal partner, driving alignment between Development, Support, Legal, Customer Success, Sales and Applications management.
Work with Alliances and Channels making sure the involved partners are focusing on customer success, Sales and Applications management.
Requirements:
Key Skills/Qualifications:
8-10+ years of experience
Master's degree or equivalent.
Being a self-starting, entrepreneurial, self-managing, resilient leader. Be solution oriented with a high level of adaptability (AQ).
Ability to work effectively with and through a matrix and a virtual organisation, requiring management through influencing, based upon trust and leadership skills.
Personality and ability to establish a trustful relationship with executive level stakeholders within the company`s cross Lob organisation and customers and partners outside the company`s organization.
Successful track record as Program Director of transformational and international SaaS transformation projects.
Experience in managing Turnaround of escalated IT transformation projects successfully with entry and exit criteria for engagement.
Sophisticated executive communication and interpersonal skills bringing multiple internal and customer stakeholders to common understanding and agreement.
Have a strong continuous improvement mindset.
Be Senior and influential with a strong executive presence (internally and externally).
Bring a good level of overall functional Expertise in Saas (especially in ERP/HCM).
Strong understanding on how to lead a front, middle, and back office digital transformation.
Have the ability to delegate, monitor and report on executive level.
Commercial sensitiveness of Saas Software contracts and Implementation costs.
Flexibility to work from home or travel across the region when required (assume max 50% travel potentially needing travel on very short notice).
Desired Skills/Qualifications:
PMI Project Management Professional (PMP) Certification or similar.
International experience across NA, EMEA, LATAM, and APAC.
Key Skills/Qualifications:
8-10+ years of experience
Master's degree or equivalent.
Being a self-starting, entrepreneurial, self-managing, resilient leader. Be solution oriented with a high level of adaptability (AQ).
Ability to work effectively with and through a matrix and a virtual organisation, requiring management through influencing, based upon trust and leadership skills.
Personality and ability to establish a trustful relationship with executive level stakeholders within the company`s cross Lob organisation and customers and partners outside the company`s organization.
Successful track record as Program Director of transformational and international SaaS transformation projects.
Experience in managing Turnaround of escalated IT transformation projects successfully with entry and exit criteria for engagement.
Sophisticated executive communication and interpersonal skills bringing multiple internal and customer stakeholders to common understanding and agreement.
Have a strong continuous improvement mindset.
Be Senior and influential with a strong executive presence (internally and externally).
Bring a good level of overall functional Expertise in Saas (especially in ERP/HCM).
Strong understanding on how to lead a front, middle, and back office digital transformation.
Have the ability to delegate, monitor and report on executive level.
Commercial sensitiveness of Saas Software contracts and Implementation costs.
Flexibility to work from home or travel across the region when required (assume max 50% travel potentially needing travel on very short notice).
Desired Skills/Qualifications:
PMI Project Management Professional (PMP) Certification or similar.
International experience across NA, EMEA, LATAM, and APAC.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ערב
3 חודשים
