עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
Required Head of Customer Success
Description:
The company works with some of the biggest companies in web3/crypto to protect their users from fraud, phishing, and hacks.As the Head of Customer Success, youll have the opportunity to work closely with the CEO & CTO to drive customer success initiatives forward through successful partnerships, organizational planning, and outstanding execution.
What you'll do:
You will recruit, build and lead our customer success team, by being their advocate and thought partner in helping them succeed with their goals and initiatives.
You will become a trusted advisor to our customers, will deeply understand their business and their needs, and help them maximize the value they get from us.
You will work alongside all stakeholders to design and setup onboarding and triaging processes to ensure customers have a positive experience.
You will manage escalation of any customer issue by engaging our product and engineering teams to ensure all issues are resolved quickly.
Description:
The company works with some of the biggest companies in web3/crypto to protect their users from fraud, phishing, and hacks.As the Head of Customer Success, youll have the opportunity to work closely with the CEO & CTO to drive customer success initiatives forward through successful partnerships, organizational planning, and outstanding execution.
What you'll do:
You will recruit, build and lead our customer success team, by being their advocate and thought partner in helping them succeed with their goals and initiatives.
You will become a trusted advisor to our customers, will deeply understand their business and their needs, and help them maximize the value they get from us.
You will work alongside all stakeholders to design and setup onboarding and triaging processes to ensure customers have a positive experience.
You will manage escalation of any customer issue by engaging our product and engineering teams to ensure all issues are resolved quickly.
Requirements:
8+ years of experience in a client-facing role ideally leading customer success strategies, managing relationships with with Cyber organizations.
A minimum of two years of technical experience in TAM (Technical Account Management) or Solutions.
Sophisticated business sense and understanding of underlying drivers and strategy of our customers businesses
You are someone who is proactive, motivated, and takes initiative.
History of success as a consultant, pre-sales, technical account management, or equivalent.
A capability to work well with a wide range of people, both internally and externally.
Extra awesome:
Experience in Cyber/ Web3.
Experience working at a smaller stage company / start-up environment.
8+ years of experience in a client-facing role ideally leading customer success strategies, managing relationships with with Cyber organizations.
A minimum of two years of technical experience in TAM (Technical Account Management) or Solutions.
Sophisticated business sense and understanding of underlying drivers and strategy of our customers businesses
You are someone who is proactive, motivated, and takes initiative.
History of success as a consultant, pre-sales, technical account management, or equivalent.
A capability to work well with a wide range of people, both internally and externally.
Extra awesome:
Experience in Cyber/ Web3.
Experience working at a smaller stage company / start-up environment.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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