עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
Were looking for a highly skilled and motivated Technical Support Team Lead to join us. Our Technical Support team provides essential technical support and handles production incidents.
As the Technical Support Team Lead, you will lead the support team, address production incidents, and develop and implement internal processes and workflows to ensure seamless support service delivery. You will collaborate with cross-functional teams such as Business, Data, Product, and R&D, playing a vital role in resolving technical issues and making a significant impact on the success of our products.
What you'll be doing:
Lead the Technical Support team, providing mentorship and professional guidance.
Collaborate with cross-functional teams such as Business, Data, Product, and R&D to monitor and resolve issues.
Provide hands-on support and leadership in troubleshooting and investigating technical incidents.
Oversee the team's daily operations, training and knowledge sharing, prioritize tasks, and act as focal point during escalations.
Establish work procedures and processes to drive continuous improvement and ensure exceptional customer satisfaction.
As the Technical Support Team Lead, you will lead the support team, address production incidents, and develop and implement internal processes and workflows to ensure seamless support service delivery. You will collaborate with cross-functional teams such as Business, Data, Product, and R&D, playing a vital role in resolving technical issues and making a significant impact on the success of our products.
What you'll be doing:
Lead the Technical Support team, providing mentorship and professional guidance.
Collaborate with cross-functional teams such as Business, Data, Product, and R&D to monitor and resolve issues.
Provide hands-on support and leadership in troubleshooting and investigating technical incidents.
Oversee the team's daily operations, training and knowledge sharing, prioritize tasks, and act as focal point during escalations.
Establish work procedures and processes to drive continuous improvement and ensure exceptional customer satisfaction.
Requirements:
Demonstrated experience as a technical support engineer (tier 2 or tier 3) with managerial experience in a fast-paced organization.
Strong analytical skills and SQL knowledge with experience querying complex data sets.
Highly motivated individual with a positive attitude and a commitment to excellent service.
Ability to work hands-on alongside the team to research, diagnose, and resolve technical issues while effectively managing and prioritizing multiple customer issues.
Excellent verbal and written communication skills in both English and Hebrew, coupled with outstanding interpersonal skills.
You might also have:
Familiarity with Android environment.
Experience within an AdTech company.
Demonstrated experience as a technical support engineer (tier 2 or tier 3) with managerial experience in a fast-paced organization.
Strong analytical skills and SQL knowledge with experience querying complex data sets.
Highly motivated individual with a positive attitude and a commitment to excellent service.
Ability to work hands-on alongside the team to research, diagnose, and resolve technical issues while effectively managing and prioritizing multiple customer issues.
Excellent verbal and written communication skills in both English and Hebrew, coupled with outstanding interpersonal skills.
You might also have:
Familiarity with Android environment.
Experience within an AdTech company.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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