Technical Support Team Lead

🚀 We're Hiring: Technical Support Team Lead!

Are you a hands-on technical leader who thrives on solving complex challenges, managing production environments, and leading high-performing teams?

We're looking for an experienced Technical Support Team Lead to join a leading technology-driven organization and take ownership of critical technical operations in a dynamic SaaS environment.

💡 80% Hands-on | 20% Team Leadership

🔹 What You'll Do:

• Lead and mentor a team of 5 technical specialists.
• Troubleshoot complex production issues and manage critical incidents.
• Lead technical integrations and customer implementations.
• Collaborate closely with R&D, Product, and Customer Success teams.
• Drive production monitoring, automation, and operational improvements.
• Oversee 24/7 NOC operations and ensure system reliability.

🔹 What We're Looking For:

• 3+ years of experience leading technical teams.
• 5+ years of hands-on technical experience.
• Strong knowledge of AWS, REST APIs, SQL, logs, and cloud environments.
• Proven experience in Production Support, troubleshooting, incident management, and technical integrations.
• Experience with monitoring and automation tools.
• Strong problem-solving skills, ownership mentality, and excellent communication abilities.

✨ We're looking for a true team player who loves technology, takes initiative, and knows how to get things done!