Data Analyst

we are, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channelsincluding call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust our plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.
What Are We Looking For?
We are seeking a highly motivated and experienced Data Analyst to join our dynamic team. As a hands-on Data Analyst, you will play a pivotal role in leveraging data from our AI products, and skillfully transform it into digestible and valuable information that resonates with our customers, driving data-driven decisions, optimizing product performance, and contributing to the overall success of our products.
You will have a vital part of our journey and make a significant Impact! Join our team as a hands-on Data Analyst and be part of a dynamic environment where your analytical expertise will shape the future of our products.

Responsibilities
Collect, analyze, and interpret data from various sources to identify trends, patterns, and opportunities. Utilize statistical methods to derive actionable insights that can enhance product performance and user experience.
Collaborate closely with cross-functional teams, including product managers, engineers, and customer success, to identify areas for improvement in our products.
Design, execute, and analyze A/B tests and experiments to measure the impact of product changes. Use the findings to iterate and refine product strategies.
Develop and maintain dashboards and reports to track key product metrics, performance indicators, and other relevant data. Regularly report findings to stakeholders.
Drive a culture of data-driven decision-making within the organization. Identify opportunities to enhance data infrastructure, analysis processes, and reporting capabilities.
Customer KPI Identification: Collaborate closely with customers, CSMs , product and engineering to identify the Key Performance Indicators (KPIs) that will bring significant value to our customers.