Customer Success Manager

We are looking for a Customer Success Manager with proven experience to guide our customers in rolling out their SEI initiatives and achieving measurable business value.
The ideal candidate should be able to drive complex metrics and results-oriented programs and collaborate with our customers on specifying and measuring the value of our platform on their business to retain and grow long-lasting partnerships with them.
As a Customer Success Manager at Linear B, your role will include guiding our customers to adopt and the insights gained from our SEI platform. You will recommend tactics, align on mutual success plans and value targets, and guide them to improve their business operations. The ideal candidate will be an advocate for their portfolio and support renewal management functions in forecasting and achieving long-standing and growing relationships with our customers.
Responsibilities :
Manage a portfolio of approximately $2-3 million in revenue
Maintain intimate knowledge of customers and portfolio while executing successful and timely product launches
Identify, prioritize, and mitigate risks related to potential customer churn
Ensure smooth onboarding and ongoing support for customers by working closely with the sales, renewals, and implementation teams
Achieve high ideal customer behavior (health) scores by guiding customers to adopt features that align with customer journey guidelines and retention objectives
Managing customer interactions, including health checks and executive business reviews
Serve as the customer's voice for escalations, feature requests, and other needs
Develop and maintain mutually aligned success plans with customers, specifying requirements delivery and platform investment value measurement (ROI connected to business improvements)