IT Specialist

A cutting-edge company driving innovation in engineering productivity, is seeking a talented IT Specialist to join our Company IT team. In this role, you will be instrumental in ensuring seamless connectivity, productivity, and security for our employees. Be a part of building a high-performance IT infrastructure that empowers our teams to achieve their best.
What youll do:
Manage the help desk, supervise an IT vendor in the US responsible for handling IT tickets and ensure prompt resolution and quality control and support IT requests.
Deliver outstanding technical support to our employees, resolving their technical issues promptly and effectively.
Provide both on-site and remote support, ensuring uninterrupted IT services.
IT administration includes setting up and deactivating accounts across platforms like Google Workspace, JumpCloud, and Slack.
Monitor IT systems for smooth operations, troubleshoot issues, and provide innovative solutions for non-standard situations.
Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.
Develop and maintain automation scripts to streamline IT processes.
Maintain meeting rooms and audiovisual equipment for smooth operations.
Initiate constant improvement of IT processes and new technologies proactively.
Familiar with IT security and possessing hands-on experience in managing and securing systems using advanced security tools such as password management, EDR, and AV for endpoint protection.
You will be responsible for administering the security consoles and maintaining robust access control across all infrastructure.
Work closely with other departments to identify IT needs and recommend appropriate solutions. Assist in planning and implementing IT projects.