Customer Success Manager

We are looking for an experienced Customer Success Manager to join our fast-growing company in a breakthrough stage where we build our dream team with the most passionate and professional people in the industry.
Our team thinks differently and quickly, delivering high-quality and unique code while using the latest technologies and frameworks. All of that without forgetting to enjoy the ride!
Responsibilities:
Responsible for customer's onboarding experience, adoption, and expansion across a range of relationships.
Partner with customer shareholders, channel partners, and sponsors to drive product adoption.
Be a customer advocate in influencing product roadmap and improvements.
Identify and escalate issues relevant to the customer and support team to achieve client success.
Gain deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments.
Address and associate business benefits to align with emerging and evolving needs.
Identify renewals needs with our clients on an ongoing basis and collaborate with internal teams to give the customer the best service.
Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement.