Customer Success Manager (CSM)

We are looking for an incredible Customer Success Manager to lead and manage our Brands onboarding to the platform.
You will be the key point of contact for our Brands & Retailers and own the relationship once they become clients.
You will work closely with the Operations Teams to ensure the continued growth of the brand.
Responsibilities:
Lead & ensure quick and efficient onboarding of Brands to the platform
Account management of our Brands & Retailers to ensure they are provided full support from all internal teams for their day-to-day operations to run smoothly
Develop strong relationships with brands and act as a trusted advisor to each client
Analyze and identify opportunities within existing businesses and for new business opportunities
Be the go-to resource for any questions regarding our platform and services and provide training as needed
Address and resolve any issues in a timely fashion both directly with clients and with internal teams
Work internally to provide feedback on our platform and service offering based on client feedback