Help Desk Technician

We are seeking a Help Desk Technician to join our Global IT.
In this role, you will be responsible for timely first call resolution of Level 1 IT incidents and requests. As a member of a global team, the individual is required to provide over the phone Service Desk support to English speaking technical and non-technical employees, support a variety of desktop, laptop, and mobile-based hardware and software.
This position will troubleshoot low to intermediate level incidents involving but limited to productivity, and web-based applications, Operating Systems, Active Directory, and Exchange.
Location: Rehovot, IL
What you will be doing:
Prioritize incidents and requests based on Service Level Agreement (SLA).
Receive, delegate, and deliver incoming requests from employees.
Properly document and categorize all calls into the ServiceNow ticketing system.
Help monitor equipment inventory, and order stock as needed.
Demonstrate commitment to Core Values by leading, acting, and behaving in a manner consistent with these values.
Follow all company safety policies and procedures and attend all safety trainings related to the job.