Customer Success Manager

We are seeking a dedicated and proactive Customer Success Manager who can manage customer relationships, drive customer satisfaction, and support product adoption and retention. You will ensure customers achieve their goals with our products by onboarding new users, assisting with deployment, and maintaining positive relationships.

Onboard new customers by conducting portal training
Assist existing customers with successful deployment
Maintain healthy and positive working relationships within the assigned account
Help drive company revenue growth by improving account performance monthly and working to enhance opportunities in cooperation with the sales manager
Communicate customer needs to other departments and coordinate teamwork to meet the customer needs
Review data usage trends within assigned accounts to identify potential growth areas and raise red flags if needed
Monitor the end user level of satisfaction with our service to ensure a long-term and sustainable business model